What Happens In Case of Internet Disconnection

The APIBridge automatically reconnects after internet disconnection. However, during the time when the internet is down, any trades cannot be done.

If you do not have a stable internet connection, make sure you keep watch on the Bridge Message Window for internet disconnection issues. You need to manually manage for disturbances due to internet disconnection.

Testing your internet connection

Step 1: Open the Command Prompt. It can be found in the All Programs->Accessories menu. You may need to right-click and open it with admin rights if there are multiple user accounts in your windows computer.

Step2: Type “CD\” and hit enter. This will bring you to the root directory.

Step3: Type the command “ping facebook.com -t>fb_ip_logs.txt” and hit enter. This will start recording a text file in C: drive with detailed ping diagnostics. Since facebook has state-of-the-art servers, you can use this file as a reference for your own internet connectivity.

Keep the command prompt windows open for several hours. It will record your internet data.

Diagnosing your internet connectivity

If you are not on broadband, the typical content in fb_ip_logs.txt is like:

Pinging facebook.com [173.252.74.22] with 32 bytes of data:
 Reply from 173.252.74.22: bytes=32 time=332ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=337ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=330ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=9820ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=340ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=1132ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=330ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=331ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=580ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=330ms TTL=77
 Request timed out.
 Reply from 173.252.74.22: bytes=32 time=331ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=640ms TTL=77
 Reply from 173.252.74.22: bytes=32 time=329ms TTL=77

The most important factor is to look for RTOs (Request Timed Out). An RTO shows your internet going down.

You may see RTOs even if you are on a broadband connection, depending on your service provider.

The “time” is the measured time (in milliseconds) for a packet to reach the FB’s server. Also the time can also be used as an indicator of latency. The time should be ideally under 100ms. In the above logs, you can see time jumping to over 900ms. This is serious latency.